We offer 24/7 customer engagement hubs supported by an extensive network of regional centers with talent proficient in 8 languages to cater not only to Asian and English-speaking markets but also many other popular markets in Asia.
Our clients are in a hurry. They are growing so fast, their business is so dynamic, and that’s why they come to us. Similarly, we are able to attract quality talent at record speed. We leverage our Augmented Recruitment platform combined with a massive team of recruiters and employer branding specialists. Social media, job boards, and staff referral programmers have no secrets for us.
Customer demands and expectations are always changing and so must your customer experience. Perfect your customer journey with performance audits, data-driven strategies, and innovative technologies, delivered to you in one friendly package. Make one of our delivery centers your global Center of Excellence and start experimenting.
Infrastructure | Agent | Supervisor/ Manager | Knowledge and quality management (Trainer / Quality assurance specialist) | HR support including |
|---|---|---|---|---|
– Workstation /
IT support Telephony – Facilities | – | – | – | – Recruiting – Payroll – Benefits – Welfare management |
In-House: 100% | In-House: 100% | In-House: 100% | In-House: 100% | In-House: 100% |
Outsource : All inclusive in the cost
We specialize in Customer Experience (CX) management and are part of your team to improve operational efficiency, control costs, and improve customer satisfaction scores (NPS). Improve your service offerings.
Focus on your business. We will take care of your customers.
Content moderation helps create boundaries on what can be considered appropriate and inappropriate content.
We are able to set up-scale up, multi size-multi channel contact centers. We offer traditional call centers (chat, email, social media, outbound service) or sourcing the team player for contact centers.
Management, consultancy and supervise for business process outsourcing services (BPO) in Multi channel contact center, Content moderator.
