FastSeries is a software package that includes a contact center CRM system and FAQ system developed and provided by TechMatrix. Combining outstanding usability and a rich set of practical features,
FastSeries enhances customer service quality and productivity while helping cultivate customer loyalty.
We offer the integrated CRM solution along with our partner systems to increase contact center productivity and expand the ability to manage the omnichannel experience for your customers.
Our CRM connects with the leading PBX telephony system, CDP and social monitoring system to provide advanced CRM solution.
CRM for Contact Center
Ticket & Workforce Management
FAQ and Knowledge Management system
Web Chat system with
scenario Chat bot
We have lots of cases to connect CTI with world-wide famous Telephony products.
Our CTI support both inbound, outbound and Voice Recording system via our FastHelp screen dynamically.
We can provide the solution linkage between our own CRM and CDP.
CDP needs to pool all aggregated data. Customer Data and tickets are also not exception. So same as other data source, our CRM has function to data connection with CDP platform.
It is time to support to those major OMNI channels and create sensitive issue into ticket data.
Our OMNI channel function supports LINE message (based on LOA), facebook messenger, Email and our own webchat (FastChat). Also through our partner product (WarRoom ® / Wisesight product) seamless linkage, we can take in those customer voices into our ticket.
Management, consultancy and supervise for business process outsourcing services (BPO) in Multi channel contact center, Content moderator.
