We offer 24/7 customer engagement hubs supported by an extensive network of regional centers with talent proficient in 8 languages to cater not only to Asian and English-speaking markets but also many other popular markets in Asia.
Our clients are in a hurry. They are growing so fast, their business is so dynamic, and that’s why they come to us. Similarly, we are able to attract quality talent at record speed. We leverage our Augmented Recruitment platform combined with a massive team of recruiters and employer branding specialists. Social media, job boards, and staff referral programmers have no secrets for us.
Customer demands and expectations are always changing and so must your customer experience. Perfect your customer journey with performance audits, data-driven strategies, and innovative technologies, delivered to you in one friendly package. Make one of our delivery centers your global Center of Excellence and start experimenting.
One of key factors to do outsourcing is managing your cost. Our offering price also including all related costs due to contact center management. This is a very cost effective management model while your service also keeps achieving over standard.
Infrastructure | Agent | Supervisor/ Manager | Knowledge and quality management (Trainer / Quality assurance specialist) | HR support including |
|---|---|---|---|---|
– Workstation /
IT support Telephony – Facilities | – | – | – | – Recruiting – Payroll – Benefits – Welfare management |
In-House: 100% | In-House: 100% | In-House: 100% | In-House: 100% | In-House: 100% |
Outsource : All inclusive in the cost
We offer many varity of choices to manage your CX team member. Including shared or dedicated both agents and support function such as team leader, trainer, quality management, project manager, workforace management, data anylyst and CX consulting
in order to achieve the outstanding SLAs, not only the quality of service but also other perspective such as financial, customers and internal process, our team are mixed from many industries where can leverage and share the expereience and best practice form other industry to your business. Many action plans have already been proved with higher standard among other in the market.
To enhace the efficieny of cost and customer experience, our team will help you select and manage the suitable solution from many platforms over the world. We can share the best case to apply from your internal process to be more practical with best result.
50+ Managerial and support staffs
keeping 92% CSAT level, a high score in the E-commerce industry!
With 20 years of experienced team management in outsourcing services.
Fast deliver and accurate services
8 languages support available across SEA region
We specialize in Customer Experience (CX) management and are part of your team to improve operational efficiency, control costs, and improve customer satisfaction scores (NPS). Improve your service offerings.
Focus on your business. We will take care of your customers.
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We are able to set up-scale up, multi size-multi channel contact centers. We offer traditional call centers (chat, email, social media, outbound service) or sourcing the team player for contact centers.
Management, consultancy and supervise for business process outsourcing services (BPO) in Multi channel contact center, Content moderator.
